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AN ALL-NEW DIGITAL EXPERIENCE

Starting with a new Personal Digital Banking platform in early 2027, we’re improving the way you bank with us.

Banking That Keeps Getting Better

At CTBC Bank, your needs come first. We are committed to continuously improving the products, services and tools that help you reach your financial goals. With that in mind, we’re excited to launch a series of enhancements that build on what matters most to you and strengthen your day-to-day banking experience.

ARRIVING EARLY 2027

A New Personal Digital Banking Experience

CTBC is launching a new Personal Digital Banking platform, redesigned from the ground up. If you're currently enrolled in CTBC digital banking, you'll be transitioned automatically when it launches in early 2027, and we'll be in touch with everything you need to know well in advance.

Not yet a digital banking user? Stay tuned. We'll share how to get started on the new platform as it gets closer.

What You Can Look Forward To

Here's a closer look at what the new Personal Digital Banking platform will offer:

A Fresh, Modern Design

A cleaner, more intuitive interface will make it easier to find what you need and get things done, on any device.

Fully Bilingual Interface

You can toggle between languages online and in the app.

Bank on Your Terms

New self-service tools will put you in charge, so you can manage your accounts the way you want, when you want.

A Fresh, Modern Design

A cleaner, more intuitive interface will make it easier to find what you need and get things done, on any device.

Fully Bilingual Interface

You can toggle between languages online and in the app.

More Ways to Bank on Your Terms

New self-service tools will put you in charge, so you can manage your accounts the way you want, when you want.

Easier Online Account Opening

Opening a new account will be faster and more convenient, with a streamlined process you can complete entirely online.

More Security for Your Debit Card

New controls will let you turn your debit card on and off online or within the app, giving you greater peace of mind.

Just the Beginning

The new Personal Digital Banking platform is the first in a series of enhancements to come, all reflecting our commitment to serving you better and being a true partner in meeting your financial goals.

Frequently Asked Questions

CTBC is embarking on a series of enhancements to the products, services and tools we offer, all designed to make banking with us easier and more empowering. Starting in early 2027, you'll have access to a new Personal Digital Banking platform, with more improvements planned for later in 2027 and beyond. We'll keep you informed every step of the way.

The new Personal Digital Banking platform is currently planned for launch in early 2027. We'll share the specific date and all the details you need well in advance. Watch for communications from CTBC by email and mail.

Nothing right now. Current CTBC personal digital banking customers will be transitioned automatically when the new platform is ready in early 2027. We'll be in touch with all the details well in advance, including any steps to take beforehand and how to get started on the new platform.

Absolutely. If you'd like to get started now, you're welcome to enroll in our current platform and you'll be automatically transitioned to the new one when it launches in early 2027. Or if you'd prefer to wait, stay tuned and we'll share how to get started on the new platform as it gets closer.

We’ll keep you updated as the launch approaches by email, on this page, and through your local CTBC branch. You can also reach us with questions at 1-888-889-8369.

If you experience difficulty accessing any content in this publication, please contact 1-888-889-8369 for assistance.

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